Delivery
1. Order Placed
2. Powers Updated
3. Order Getting Manufactured
4. Quality Check
5. Order Packed & Shipped
6. Order Delivered
Delivery Timeline
| Product | Zero Power | Single Vision | bifocal/Progressive |
|---|---|---|---|
| Eyeglases | 3-4 days |
5-6 days |
5-10 days |
| Sunglases | 3-4 days |
5-6 days |
5-10 days |
| Contact lenses |
3-4 days |
6-7 days | NA |
| Reading Glases | 3-4 days | ||
| Accessories | • If ordered along with other eyewear products, along with the other products in the order • If ordered separately, 3-4 days | ||
Terms & Conditions
Return & Exchange
Timelines For Exchange/Returns
| Product | Return Eligibility Period | Exchange Period |
|---|---|---|
| Eyeglasses (Brands include: vincere la tierra, san marino, san jose, san dios, hobbits) including power glasses |
NA |
Within 10 days |
| Sunglasses (Brands include: vincere la tierra, san marino, san jose, san dios, hobbits) | Within 7 days | Within 7 days |
| Only Frames (Brands include: vincere la tierra, san marino, san jose, san dios, hobbits) | Within 4 days | Within 4 days |
| Contact Lenses |
NA |
Within 4 days |
| Other Brands | NA | Within 7 days |
| Zero Power Computer Glasses | NA |
Within 4 days |
| Power Sunglasses |
NA |
Within 10 days |
| Reading Glasses |
Within 4 days |
NA |
| Others (lens solution, case & accessories) | NA | NA |
Exchange
- Same frame & same lens package – This is the fastest option. In case you find a scratch on the lens/peel off on the frame, you can get a fresh piece of the same frame & lens package (or coating). There will be no extra charges borne by you in this case.
- Same frame & different lens package – If you feel like you could have opted for a different lens package, you can do so now. Get a fresh piece of the same frame & upgrade to a different lens package (or coating). Any additional amount for the upgrade will have to be borne by you.
- Different frame & same lens package – In case you don’t like how the frame looks on you, our team will contact you to help you choose a new one from a wide range of different pictures of frames that will be send to you personally on whatsapp or email as per your choice . Any difference in the new & old products will have to be borne by you.
- Different frame & different lens package – In case you don’t like how the frame looks on you our team will contact you to help you choose a new one from a wide range of different frame & lens packages. Any difference in the new & old products will have to be borne by you.
- Contact lens are only eligible for exchange subject to condition that The lenses should be unworn, with the sealed outer packaging intact.
Note: These options are only available for Power Eyeglasses, Kids Power Syeglasses, Power Sunglasses, Kids Power Sunglasses.
Product Returns not eligible In the Following Cases
- Alignment Issues: This can happen in new eyeglasses & can be adjusted quickly at any local stores. Visit any nearest local store to resolve the issue.
- Power glasses/Power sunglasses are not eligible for return. If faced with problems like wrong power delivered, wrong lens type, wrong product , wrong color you can opt for exchange.
- Power adjustment Issues: New glasses, especially progressives and bifocals, can take as much as 7-10 days to adjust to your eyes. We request you to please be patient and to not raise a return/exchange request for this.
- Accidental damage : This is not covered under Lenslobby’s return policy.
- Contact lens are only eligible for exchange subject to condition that The lenses should be unworn, with the sealed outer packaging intact.
- Contact lens are not eligible for returns.
- Zero power computer glasses are not eligible for return.
- Reading glasses are not eligible for return.
Terms & Conditions
Return Process
There are many ways through which you can return a product.
Schedule a Pick-Up
1. Raise a return request through the app in the “My Orders” section or click on “Need Help/Contact Us”.
2. We offer 4-10 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual item.
3. In case of reverse pickup service our agent will pick the parcel from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners. The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
4. Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.
Ship product(s) to Lenslobby
In case your location is not eligible for reverse pick-up, you can courier the same to us.1. Pack the product(s) in a box.
2. We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
3. Ship the product to the address below using any of your preferred courier service.
Address: Ramani Optical, Ingole Chowk, Wardha , Maharashtra, 442001
Note:
1. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
2. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
Refund Policy
1. Return is filed
(Usually takes 1 day)
2. Product is picked up
(Usually takes 1-2 days)
3. Quality Check
(Usually takes 2-3 days)
4. Refund Initiation
(Usually takes 1-2 days)
5.Credit Complete
(Usually takes 1-7 days depending on method of refund)
Store Credit
This is an amount issued in lieu of the order returned to us and is credited in your Lenslobby account. You can use this online on our website/app.
Benifits of Store Credit
Refund To Source
You will get a refund back to the original source of payment through which the product was purchased.
The amount will be credited to your account in:
• 1-5 business days in case of wallets/debit card payment.
• 7-10 days in case of credit card payment.
Note: The amount will be credited only once the product has reached us and the quality check has been done.
If the amount is paid using a combination of store credit & online payment, then the respective amount will be added to your store credit & the original payment mode.
E.g. If you paid ₹100 using store credit & ₹1500 through a debit card/other payment mode, then the amount i.e. ₹100 & ₹1500 will be refunded to your store credit & debit card/other payment mode respectively.
Refund (for Cash on Delivery only)
Only exchange will be provided for orders made through cash on cash on delivery (COD) orders. These orders will not be eligible for refund.
This is applicable for cancellation as well as returns post delivery.
Terms & Conditions
1. Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
2. If you select the option of Store Credit while filing a return request, you will not be able to change it later. The store credit cannot be changed to cash refund.
3. A flat reverse shipment fee of Rs 100 will be deducted at the time of refund per order in all cases, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual item.
