We offer glasses in 5 frame sizes: Extra-small, small, Medium, large & Extra-large. Click here to know your size.
80% of our customers find a medium-sized frame to be the best fit.

We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the fit of the frames you bought online, you can call or email us with any queries or doubts. Our team will be happy to make any adjustments then & there.
In the rare event that you do not like a product, you can request a refund/exchange directly from your Lenslobby app/website. You can schedule a pick-up or ship the order back to us. We offer 4-10 days hassle-free returns & exchange from the date of delivery.

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page

You can submit your power details after completing the purchase in a number of ways – by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at help@lenslobby.com or click to know how you can submit your powers for web.

It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS & email sent to you post-order completion.

You can visit a certified optometrist or a doctor and get a routine eye test done by them.

Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated delivery timelines for different types of eyeglasses are shown below:
•Zero power: 3-4 days
•Single vision: 4-6 days
•Bifocal/Progressive: 5-10 days

Yes. We offer a 1-year warranty on all our glasses. To know more about what is covered in warranty, click here.

Yes, we have the provision for repairing damaged glasses, depending on the extent of the damage. Just call us our team will be happy to help you.
In case a product cannot be repaired, we will give you a free replacement if you are covered under the warranty policy.

Quality is at the core of the products sold at Lenslobby.com. The frames sold at Lenslobby.com are made from the best quality acetate and steel or titanium or TR90 or ultem.

Yes we offer a wide range of sunglasses with UV protection, we also offer a wide range of polorized sunglasses.

Yes, just contact us or chat with us at +919373220884. Our experts are always here to help.

You can cancel your order before it has been prepared by clicking on the “Contact Us/Need Help” section on the Lenslobby app/website. Please note, we custom-make every lens specifically for you. However we offer easy cancellation options as listed below so you can enjoy a 100% risk-free shopping experience.
If your order is out for delivery per the status on the app, cancellation is not possible. You may refuse to receive the order when the delivery partner contacts you/reaches your address. Once the returned product is received by us, your exchange/refund will be initiated.
You can email help@lenslobby.com for assistance or click to know more about the cancellation process for web.

At Lenslobby, we strive to deliver your order as quickly as possible. We sincerely apologise if an order is taking too long to arrive. This could be due to multiple factors, such as quality check failure, logistical issues with external courier partners, etc.

No, we have multiple third-party delivery partners across India.

You can contact us at +919373220884 or chat with us or email us at help@lenslobby.com